Address:
Ad Description: What do customers/clients really want?

To be fussed about?

To be treated like royalty?

To be attended to courteously?

We feel that it is none of the above. Customers, like any other human being, want to be treated with empathy.

They want to feel that sales and service people have a genuine concern for them and are looking for ‘real’ solutions that will solve their problems.

We train your sales and service staff to achieve this in three ways:

a) They learn to be 'real' or 'centred' in order to connect with customers, when speaking or writing to them. At the same time, sales and service people maintain their dignity and are happy to serve. This is a vital component in any communication activity.

b) They experience increase empathy for others by increasing their emotional intelligence quotient (Participants take an online Emotional Intelligence questionnaire, which generates a report on areas participants can improve on, when communicating with customers. Participants will use this report as a basis to improve their relationships with customers during the course.)

c) They develop these skills with role playing likely scenarios they encounter daily with customers, with a view to transforming their customer relationships.

We guarantee that this is a life-changing course. Your sales and service staff gain a deeper understanding of how others think and feel and also learn how to communicate effectively, which they can apply to improve every relationship they have in their lives.

Train your sales and service staff to fully relate to and connect with customers in our two-day course on 15 and 16 January.

The class has been restricted to 16 participants, in order to give participants ample time to master the skills.

The fee for the course is $588. After SDF funding SME's pay only $532. Non-SMEs pay $560. For registration, SDF and course details, please visit our website: http://www.trilifecom.com.

We look forward with great pleasure to welcoming you to our course.

Yours sincerely

Merle Celine Magness (Ms)

TriLife Communications, Singapore

Tel: 6581-0970 Email: courses@trilifecom.com

website: http://www.trilifecom.com
Location: