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Ad Description: Customer Service and Management Manager

Our Client is seeking for:



Customer Service and Management Manager



Responsibilities

· Providing strategic direction and leading the customer service and management department

· Assist the company in building the department to become a excellent one-stop; broad-based services to their corporate Clients

· Ensuring the operational efficiency and effectiveness of the Call Centre to achieve best-in-class service quality and high customer satisfaction

· Initiate and direct the divisional strategic activities to support the corporate vision and mission.

· Lead a team of Customer Service Personals to establish processes and polices in the company’s CRM system and customer’s data

· Responsible for the undertaking on-going data hygiene, enrichment and analytics initiatives

· Work closely with other divisions in the company to handle data management, data analytics, project management for system enhancements and organise training for new users.

Requirements

· Min Degree in any discipline.

· Min 6 years of prior experience in Customer Service related position

· Must have leadership and supervisory experience to manage and lead a department

· Has experience in strategic development to ensure growth for the department

· Knowledge in CRM strategies and technologies with be an added plus.

Interested candidates please send in your resume in MS WORD FORMAT with your current and expected pay to jacintha@bgc-group.com
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