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Ad Description: Global Customer Support Representative Post Date: 02 Apr 09


The Role

The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have call centers globally open at all times providing seamless service. We also provide multi-lingual support to our clients.
In the customer support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:



Provide superior customer service to our clients on inbound phone calls

Transfer customer calls to appropriate staff

Outbound calling will be necessary to verify new users

Identify, research, and resolve customer issues using proprietary company software


Requirements:


Ability to provide exceptional customer service to our Global clientele

Strong telephone etiquette

Excellent verbal and written communication skills

Multi-tasking skills and ability to work well under pressure

Strong problem solving skills

Ability to be a team player

Fluency in English and one of the Asian language is a must (i.e Mandarin/Cantonese, Korean, Thai)

Experience in a call center environment preferred

Ability to work weekends and holidays


To apply, please drop in your application to:

Website: http://careers.bloomberg.com/hire/jobs/j ob23084.html
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